An agent requests supervision, Coventry

Agents take turns to sit at different desks depending on their shifts. London

Team leaders, Coventry

Jake at work, London

Pete and colleague on a Friday night before Christmas, London

Still life with phone

Afternoon, Coventry. Eight hour shifts can start as early as 8am and finish as late as 11pm

Training session, London. The agent on the right did not complete the course

Geoff ponders sales targets, London. He's now a soccer coach in the US

A team leader on the treadmill, Coventry. Employee's gym membership is subsidized by the company

A spring morning, Barclaycall, Coventry

Faxing in the shadow of management's cubicle, London