the call centre
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Yeah, it’s always changing.

I went on to insurance and at the time I really didn’t have a clue how insurance worked, so in a way the job has taught me a lot of things. What I’m selling at the moment, I sell it well because I truly believe in it, and I truly believe that it will benefit the person I’m selling to and I’m perfectly honest with them. The reason why I couldn’t sell (on the last campaign) was because I knew it was a load of crap, I knew it was too expensive, that there was hidden things, it was too much for what it was offering and at the end of the day I knew it probably wouldn’t benefit the person.

I was on (the last campaign) for a long time but the reason why they moved me on to (this insurance campaign) was because I was lucky to get one sale a night, I was doing so badly on it I really thought I was going to lose my job. It was awful, really really bad, I didn’t enjoy it.

Seventy percent of the sale is how much the person likes you: in other words, if they think you’re a nice person they’ll feel for you. A lot of people like me. That’s why I get good sales at work. I’m very friendly on the phone so people like me, so they buy off me.

Inertia is where you sell the product by offering it to them for free before they commit themselves. The idea is that they’ll forget about it and they’ll be roped into it. With all contracts there’s a legal 15 day thing, you always have 15 days and if you don’t like it you can return it. When you’ve said to them do you want it, about ninety percent of the time they say yes, I do want it, but you don’t get excited then, you don’t think yeah I’ve got a sale...

What I’m doing now, most of them are thick as shit, to put it bluntly. Nice, definitely, I have a laugh talking to people on (this campaign), lovely lovely people, but, well, when I first started (the team leader) said “they’re thick as shit” and I think that’s quite harsh. They are more naive, they’re more ignorant. And they know what you’re talking about, but they don’t, if you know what I mean.

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